Return Policy – Textural Shoes

Thank you for shopping at Textural Shoes. We want you to be completely satisfied with your purchase. This Return Policy applies to all orders placed on our website, texturalshoes.com. Please read the following terms carefully before making a purchase. By placing an order on texturalshoes.com, you acknowledge and agree to this Return Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within the time period specified on your order confirmation or on the returns page of texturalshoes.com. This period is calculated from the date of delivery.
  • The item must be in new, unworn, and unused condition.
  • The original packaging, including the shoebox and any additional inserts, must be intact and free from damage.
  • The item must not show any signs of wear, including but not limited to: scuffs on the soles, dirt on the uppers, stretched materials, or any odor.
  • All original tags, labels, and accessories must still be attached to the product.

We strongly recommend trying on your Textural Shoes indoors on a clean, soft surface such as a carpet or rug. Walking on hard or outdoor surfaces will leave marks on the soles and will disqualify the item from return.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene or other reasons. The following are not eligible for return under any circumstances unless they arrive damaged or defective:

  • Products marked as “final sale” or “non-returnable” on their product page at texturalshoes.com
  • Any item that has been worn, washed, altered, or used in any way
  • Items with missing original packaging, tags, or accessories
  • Products that have been exposed to strong odors (smoke, perfume, chemicals, etc.)
  • Items purchased from any source other than texturalshoes.com

If you are unsure whether a specific product is returnable, please check the product page before purchasing. We do not make exceptions to this list.

3. How to Initiate a Return

To begin the return process, please follow these steps:

  • Visit texturalshoes.com and locate the returns section.
  • Provide your order number and the email address used when placing the order.
  • Select the item(s) you wish to return and indicate the reason for return.
  • Submit the request and wait for a return authorization confirmation.

Once your return request is approved, you will receive instructions on how to proceed. Please do not send any items back to us without first obtaining a return authorization. Unauthorized returns may not be processed and may be discarded or returned to you at your expense.

4. Condition of Returned Items

All returned items will be inspected upon arrival at our facility. If the item meets the eligibility criteria described above, we will proceed with the refund or exchange as requested. If the item shows signs of wear, damage, or use that exceeds reasonable inspection, we reserve the right to:

  • Deny the return entirely
  • Issue a partial refund based on the reduced value of the item
  • Return the item to you at your expense

Examples of unacceptable conditions include but are not limited to: dirt or stains on the upper material, creased or wrinkled leather, scratched or abraded soles, stretched elastics, missing or detached laces, and crushed shoeboxes that were not damaged during original shipping.

5. Refund Process

If your return is approved, a refund will be issued to your original payment method. Please allow a reasonable number of days from the day we receive your returned item for the refund to be processed. The exact timeline may vary depending on your bank or payment provider.

Once the refund is issued, you will receive a confirmation through the contact method associated with your order. Please note that the original shipping fees are non-refundable, even if you return the entire order. The refund amount will cover the purchase price of the returned item(s) only, not including any shipping costs paid at checkout.

If you received a discount or promotion on your original order, the refund will be adjusted accordingly. For example, if you purchased two items under a “buy one, get one half off” promotion and return one item, the discount may be recalculated or forfeited.

6. Exchanges

If you need a different size, width, or color of the same product, you may request an exchange instead of a refund. Exchange requests must follow the same initial approval process as returns. Once your return is received and inspected, we will ship the exchanged item to you, subject to stock availability.

If the desired exchange item is out of stock, we will process a refund instead and notify you of the situation. We do not hold inventory for exchange requests, so we encourage you to act promptly.

For the fastest resolution, consider returning your original item for a refund and placing a new order for the correct item. This way, you secure your preferred size or color without waiting for the return to be processed.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, has a manufacturing defect, or is not the item you ordered, please contact us immediately through the contact form on texturalshoes.com. Include the following information:

  • Your order number
  • A clear description of the issue
  • Photographs showing the damage, defect, or incorrect item

Do not discard any packaging or the product itself until we have instructed you on what to do. In these situations, we will cover the necessary steps to resolve the issue, which may include a replacement at no additional cost or a full refund including any original shipping fees.

Please note that minor imperfections that do not affect the wearability or structural integrity of the shoe (such as slight variations in grain or color inherent to natural leather) are not considered defects.

8. International Returns

Return eligibility and procedures for international orders are the same as described above. However, please be aware that international return shipments may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer. We strongly recommend using a traceable shipping method with insurance, as we cannot be responsible for items lost or damaged during international return transit.

We do not refund any customs duties, taxes, or fees paid at the time of original delivery. These charges are levied by your country and are non-refundable through Textural Shoes.

9. Restocking Fees

At our discretion, a restocking fee may be applied to certain returns. This fee, if applicable, will be clearly communicated during the return request process on texturalshoes.com before you finalize your return. Restocking fees, when charged, are deducted directly from your refund amount.

Items returned with missing original packaging or minor signs of handling may also be subject to a reduced refund rather than a full refund.

10. Late or Missing Refunds

If you have returned an item and have not received your refund after a reasonable period, please take the following steps:

  • Check your bank or credit card account again. Refunds can take time to appear.
  • Contact your payment provider, as they may have their own processing delays.
  • If you have done both of the above and still believe the refund is missing, please use the contact form on texturalshoes.com. Include your order number and return tracking information.

We will investigate the matter promptly. Please note that we cannot issue duplicate refunds unless we have confirmed that the original refund was not processed.

11. Changes to This Return Policy

Textural Shoes reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be posted on this page of texturalshoes.com, and the “last updated” date will be revised accordingly. The policy in effect at the time of your purchase governs your order. We encourage you to review this Return Policy before each purchase on texturalshoes.com.

12. Our Commitment to You

We understand that buying shoes online without trying them on first can be uncertain. This Return Policy is designed to protect both you and Textural Shoes, ensuring fair treatment for everyone. We ask that you honor the conditions above so that we can continue to offer fair return options to all customers.

13. Questions About Returns

If you have any questions about this Return Policy or need assistance with a specific return, please visit texturalshoes.com and use the contact form available on our website. Include your order number and a detailed description of your question. We will respond as quickly as possible.

Thank you for choosing Textural Shoes. We appreciate your business and are committed to making your shopping experience as smooth and fair as possible.